National Flexible, the film packaging specialists, have released the results of their annual customer survey, achieving an outstanding 100% recommendation as a supplier of flexible packaging.
The survey asked customers to rate their experience of National Flexible’s performance as a supplier on various key criteria, including Quality of Film, Reliability of Deliveries, Stock Service, Helpfulness of Sales Team and Value For Money.
The survey results are independently audited as part of the company’s commercial feedback for their ISO 9001:2008 Quality Assurance process.
“We are delighted that we are held in such high esteem,” commented National Flexible MD George Slack.
“As a business we continually strive to improve ourselves and our performance – we act on the feedback that we get from our customers and use this to make ourselves a better business,” he added.
National Flexible operates from a state-of-the-art facility servicing its customers with flexible packaging in the food, confectionery, bakery, snack, contract packing and pharmaceutical industries.
They have established themselves at the forefront of quality, procedures and best practice in the packaging industry.
Independently audited, the company has become well-known as the preferred supplier of packaging films to a growing number of high profile UK manufacturing and FMCG customers.
The recent 100% recommendation rating comes on the back of a record sales performance in 2012 and a year which saw National Flexible recognised with a number of accolades including the European Business Awards and the Manufacturing Advisory Service.